welcome to tsg terengganu cycling team

What should I do if my order hasn’t been delivered yet?

  1. Check the delivery date – You can find your estimated delivery window in your Order Despatched email – please allow until the end of the day on this date for your order to reach you. You should expect your order to arrive in the number of working days suggested, after you receive the despatch notification.
  2. Track the order online – If you selected a tracked service when you placed your order, you’ll be able to track the progress of your delivery through the postal/courier system. Any tracking information will have been sent to you in your shipping confirmation. If you did not select a tracked service, your order is not trackable.
  3. Contact us – If your estimated delivery date has passed and you have not received your order, please get in touch with our Customer Services Team who can help you further.

Please note – Due to Covid-19, many shipping services are impacted and delays should be expected. 

 

We won’t be able to provide you with additional information until this date has passed.

Free standard delivery on orders over RM500 for Malaysia only

Business days are Sunday – Thursday, counted from the following day you receive your despatch notification.  

Customs and International Import Charges

There are no import/export duties applicable on goods shipped within the European Union. All goods shipped to European Union countries already have the relevant VAT included automatically on our website.

Shipments sent outside Malaysia are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Any additional charges for customs clearance are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of Customs charges please consult your own Customs authorities for the latest rates. 

Please note – Due to Covid-19, many shipping services are impacted and delays should be expected. 

You can pay with one of the following payment methods: Online Banking (Malaysia only), Visa, MasterCard or PayPal.

Discount codes should be applied in the ‘Discount’ box shown in the ‘Order Summary’ on the first page of the Checkout.

If you have an issue applying a valid code please contact us

Discount codes do not apply to already discounted items. 

Please wrap items securely and label clearly with your order number on the outside of the packaging. 

Please add a note to the package to explain the reason for your return.

Please post to our distribution office:

TERENGGANU PRO-ASIA CYCLING TEAM
PT 4005, PERKEDAIAN LADANG TOK PELAM,
JALAN SULTAN ZAINAL ABIDIN, 26000 KUALA TERENGGANU
TERENGGANU, MALAYSIA

All returned items should be sent in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.

If you’re returning from the Malaysia, it can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return for your parcel to be delivered back to our warehouse and we aim to process the return within 7-14 days of receipt here.

How long does a refund take?

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days depending on your payment provider.

If your return hasn’t reached us after the returns timeframe, please get in touch with your proof of postage so we can help you further.

If you’re returning from the Malaysia, it can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return for your parcel to be delivered back to our warehouse and we aim to process the return within 7-14 days of receipt here.

How long does a refund take?

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days depending on your payment provider.

If your return hasn’t reached us after the returns timeframe, please get in touch with your proof of postage so we can help you further.

We do not offer exchanges to international customers. If you wish to change an item, you will have to return the item(s) back to us for a refund and place a new order.

Please note, it is important that you label the parcel as a ‘return to original sender’ as this will ensure there are no custom duties to pay, if this is not marked properly the parcel will be returned to you to be resent correctly.

If you are due a refund, your original method of payment will determine how we reimburse you.

  • Online Banking or Credit/debit card – If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. It may take up to 10 working days depending on your bank.
  • PayPal – we’ll process a refund to your PayPal account.

You will be notified once your return is processed and your refund is complete.

We are sorry if you have received a faulty item. Please contact us within 7 days of receiving your order, quoting your order number along with details of the problem. If you can provide us with images of the problem that will speed things up.

If we can confirm that there was a fault present when we originally despatched the order you will be entitled to whichever we see fit, either a replacement or full refund, including postage charges via your original payment method.

We want to sort out any issues with incorrect items straight away, so if one of the items you received isn’t what you ordered, please send it back to us at and we’ll refund you if it’s incorrect.

We are sorry if something is missing. Before you contact our Customer Services Team, we recommend checking the following: 

  • Where you have ordered more than one item it is possible that an item is out of stock and we have shipped your order separately. Please check your emails (including your junk/spam) in case we have already contacted you about this
  • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If you still need to contact our Customer Services Team please ensure you provide us with the order number and details of what is missing and we will get things resolved for you as soon as possible.

At TSG Store we pride ourselves on excellent communication with our fans.

Before you contact us, the quickest way to a resolution is to check out our FAQ’s. You’ll find answers that deal with all kinds of issues and queries like delivery timescales, returns and more.

Over 90% of our fans who use our FAQ’s get the help they need before even having to get in touch.

If you don’t find what you are looking for, the best way to contact the TSG Store is by using the form below.

Alternatively, you can contact us by email, phone or post:

admin@terengganucyclingteam.com

+609-6284647

TERENGGANU PRO-ASIA CYCLING TEAM

PT 4005, PERKEDAIAN LADANG TOK PELAM,
JALAN SULTAN ZAINAL ABIDIN, 26000 KUALA TERENGGANU
TERENGGANU, MALAYSIA

Welcome to TSG!

These terms and conditions outline the rules and regulations for the use of Terengganu Cycling Team TSG’s Website, located at https://terengganucyclingteam.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use TSG if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing TSG, you agreed to use cookies in agreement with the Terengganu Cycling Team TSG’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Terengganu Cycling Team TSG and/or its licensors own the intellectual property rights for all material on TSG. All intellectual property rights are reserved. You may access this from TSG for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from TSG
  • Sell, rent or sub-license material from TSG
  • Reproduce, duplicate or copy material from TSG
  • Redistribute content from TSG

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Terengganu Cycling Team TSG does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Terengganu Cycling Team TSG,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Terengganu Cycling Team TSG shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Terengganu Cycling Team TSG reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Terengganu Cycling Team TSG a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Terengganu Cycling Team TSG; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Terengganu Cycling Team TSG. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Terengganu Cycling Team TSG’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

At TSG, accessible from https://terengganucyclingteam.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by TSG and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in TSG. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

TSG follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of TSG.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on TSG, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that TSG has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

TSG’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

TSG does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.